Who we are
This policy explains how Phoeniixx Designs Private Limited (“Wisdoo”, “we”, “us”), 02-124, Blue One Square, Udyog Vihar Phase IV, Gurugram, Haryana 122015, India, handles personal data when you visit wisdoo.in or use the Wisdoo panel. We follow the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.
What we collect
- Account details: your name, email address, password (stored only in scrambled, hashed form) and, if you add them, phone number.
- Billing details: business name, billing address, state and GSTIN, plus records of what you bought and paid. Card, UPI and bank details go directly to Razorpay; we never see or store them.
- Service records: your websites’ domains, settings, resource usage, backups and security scan results, and a log of actions in your account (for example sign-ins, with IP address and time).
- Support messages: anything you send us by email or chat.
- Technical data: our servers log IP addresses, browser type and requests, to keep the service secure and fix problems.
Why we use it
- to create your account and host, back up and protect your websites;
- to take payments and issue GST invoices, as tax law requires;
- to send service emails: site ready, password reset, renewal reminders, security alerts and invoices;
- to answer support requests;
- to prevent fraud and abuse, and to meet our legal obligations.
We don’t sell your personal data, and we don’t use it for advertising. If we ever send product news, you can unsubscribe in one click.
Your store’s customers
The orders and shopper details stored in your WooCommerce site belong to your business. We store and process them only to provide hosting, backups and security, and only on your instructions. Shoppers with questions about their data should contact the store they bought from.
How we protect it
Connections are encrypted with HTTPS. Passwords are hashed, off-site backups are encrypted before they leave our servers, and each website runs isolated under its own system user. Access to customer data is limited to staff who need it to run and support the service.
How long we keep it
- account and website data: while your account is active, and up to 30 days after a plan ends so you can return;
- backups: up to 30 days, then automatically deleted;
- invoices and payment records: at least six years, as GST law requires;
- server logs: usually no more than 90 days.
Your rights
You can see and update most of your details in the panel. You can also ask us to give you a copy of your personal data, correct it, or delete your account and data, except records we must keep by law. You may nominate someone to exercise these rights for you. Email care@phoeniixx.com and we will reply within 30 days.
If you are not satisfied with our reply, you can complain to the Data Protection Board of India.
Grievance Officer
Grievance Officer, Phoeniixx Designs Private Limited
02-124, Blue One Square, Udyog Vihar Phase IV, Gurugram, Haryana 122015, India
Email: care@phoeniixx.com
We acknowledge complaints within 24 hours and aim to resolve them within 15 days.
Changes to this policy
If we change this policy in a way that matters, we will email you before it takes effect. The date at the top shows when it was last updated.