Try before you pay
Every new customer can try Wisdoo for 90 days for a one-off ₹99. Because you can test everything before buying a plan, paid plans are generally non-refundable once the period has started, apart from the cases below.
When you get a refund
- New yearly plans: if you cancel within 7 days of your first yearly payment, we refund it in full.
- Double or failed payments: if you were charged twice, or money left your account but the payment didn’t go through, we refund the extra amount in full.
- Our fault: if we can’t provide the service you paid for, for example a sustained outage on our side that we can’t fix, we refund the unused part of your plan.
When we can’t refund
- the ₹99 trial, once it has started;
- monthly plans, once the month has started;
- renewals, or yearly plans after the first 7 days;
- unused time when you downgrade or stop using the service before the period ends;
- accounts closed because they broke our Terms of Service;
- third-party costs such as domain registrations.
How to cancel
Plans don’t renew automatically, so there is nothing to switch off: if you don’t renew, your plan simply ends on its end date. Your sites then go offline after a 3-day grace period and are kept for at least 30 days in case you come back.
To cancel a new yearly plan within 7 days, or to request any refund, email care@phoeniixx.com from your account email address with your invoice number.
How refunds are paid
Approved refunds go back to the original payment method through Razorpay, including the GST charged, and we issue a GST credit note. We start the refund within 2 business days of approving it; your bank or card issuer usually takes 5 to 7 business days to show it.
Service delivery
Wisdoo is an online service; nothing is shipped. Your plan starts as soon as your payment is confirmed, and new websites are usually ready within a few minutes. Confirmation and your GST invoice are emailed to you and available in your panel.
Questions
Email care@phoeniixx.com. We reply within one business day.