Who we are
Wisdoo is a managed WooCommerce hosting service run by Phoeniixx Designs Private Limited (“Wisdoo”, “we”, “us”), GSTIN 06AAFCP6967R1ZF, registered at 02-124, Blue One Square, Udyog Vihar Phase IV, Gurugram, Haryana 122015, India.
These terms apply when you visit wisdoo.in, create an account at panel.wisdoo.in, or host a website with us. By creating an account you agree to them. If you sign up for a business, you confirm you are allowed to accept these terms on its behalf.
Your account
- You must be at least 18 years old and give us accurate details, including your GSTIN if you want it on your invoices.
- Keep your password safe. You are responsible for everything done through your account.
- Tell us straight away at care@phoeniixx.com if you think someone else has access to it.
What we provide
Each plan includes hosting for a set number of WordPress websites with WooCommerce, storage, free SSL, daily backups, malware scanning, safe updates and a CDN, as described on our pricing section at the time you buy.
We work hard to keep your stores fast and online, but no hosting service can promise zero downtime. We may carry out planned maintenance, usually at night India time, and will give notice of anything likely to cause noticeable downtime.
Each plan shows the monthly visitors it is built for. These are a guide based on a typical WooCommerce store, not a hard limit: we won’t cut off a store for a busy day or a sale. If a store regularly uses much more than its plan, we will contact you and suggest the right plan before taking any action.
Backups are a safety net, not a guarantee. Keep your own copy of anything you can’t afford to lose; you can download your backups from the panel at any time.
The ₹99 trial
New customers can try Wisdoo once for 90 days for a one-off ₹99 plus GST. The trial includes one store with every feature, and it doesn’t renew. When it ends, your store stays online only if you choose a paid plan. One trial per person or business: we may end trials opened to get around this.
Prices, payment and GST
- Prices are in Indian rupees and exclude GST. GST at the applicable rate (currently 18%) is added at checkout.
- Payments are processed by Razorpay by UPI, card, net banking or wallet. We never see or store your full card details.
- Every payment comes with a GST invoice, available in your panel.
- Plans are paid in advance for one month or one year; the trial is a single payment for 90 days. They do not renew or charge you automatically: you renew by paying again from the panel before the end date.
- We may change prices for future periods. Any change applies only from your next renewal, and we will tell you at least 30 days before.
When a plan ends
If a plan isn’t renewed, your sites stay online for a 3-day grace period. After that they are taken offline (suspended), but your files, databases and backups are kept. Paying again brings them back.
We keep suspended sites for at least 30 days after the plan ends. After that we may permanently delete them and their backups. Download anything you want to keep before then.
If your sites use more storage than your plan includes, you have 7 days to free up space or upgrade before we restrict new sites or changes.
Acceptable use
You are responsible for what you host and sell. You must not use Wisdoo to:
- sell or promote anything illegal in India, or goods and services that need a licence you don’t hold;
- host malware or phishing pages, send spam, or attack other systems;
- infringe anyone’s copyright, trademarks or other rights;
- host content that is obscene, defamatory, hateful, or harmful to children;
- mine cryptocurrency, run file-sharing or backup services for others, or use resources in a way that harms other customers on the same server.
We follow the Information Technology Act, 2000 and its rules. If we find or are told about content that breaks these terms or the law, we may remove it or suspend the site, where possible after telling you first. In serious cases (malware, phishing, legal orders) we may act immediately.
Your content and data
Your websites, products, orders and customer data belong to you. You give us only the permission we need to host, back up, cache and secure them. You can export them at any time.
For your shoppers’ personal data, you are responsible as the business that collects it, and we handle it only on your instructions to provide the service. Your store needs its own privacy policy for your shoppers. Our Privacy Policy explains how we handle your own data.
Cancelling and ending the service
You can stop using Wisdoo at any time: simply don’t renew, or delete your sites from the panel. Refunds are covered in our Refund Policy.
We may suspend or close an account that seriously or repeatedly breaks these terms, fails to pay, or puts our servers or other customers at risk. Unless the law or a safety risk prevents it, we will give you notice and a chance to download your data.
Our liability
Nothing in these terms limits liability that cannot be limited by Indian law. Otherwise:
- we are not liable for indirect losses such as lost profits, lost sales or lost data, or for problems caused by your own code, plugins, themes or third-party services;
- our total liability to you in any 12-month period is limited to the amount you paid us in that period.
You agree to cover our reasonable costs if a claim is brought against us because of content you hosted or the way you used the service.
Changes to these terms
We may update these terms as the service or the law changes. For material changes we will email you at least 15 days before they take effect. Continuing to use Wisdoo after that means you accept them.
Law and disputes
These terms are governed by the laws of India. Please contact us first at care@phoeniixx.com so we can try to put things right. Any dispute we cannot resolve will be decided by the courts at Gurugram, Haryana.